Our goal is 100% satisfaction. Skin by Dr. Simran Sethi stands behind its products and will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within30days of receipt of the products.  Refunds will be made by the original method of payment. Please email us at hello@skinbydrsethi.com for a Return Authorization (RA). You will be required to have aReturn Authorization(RA) before a full refund is granted. Without a Return Authorization, Skin by Dr. Simran Sethi cannot credit the return of merchandise returned.