FAQ
As an internal medicine doctor, Dr. Sethi has decades of experience in defining root causes and achievable solutions for numerous patients with a plethora of skin, body and health concerns. Respectifully, Dermatologists focus solely on the skin, on the outside primarly. Dr. Sethi has cultivated her skincare line by focusing on both the internal causes and external elements that impact our skin. When it comes to esthetics, additional training is required for both dermatologist s and internal medicine doctors. Dr. Sethi has completed and continues to acquire training and certifications in clinicall and medical asethetics. Dr. Sethi is also a key opinion leader and advisors for national and international medical doctors who areseeking advanced kowedleg about treating melanated skin within their clinical and medical aethetics practices. Visit here to learn more about Dr. Sethi and her experience!
Skin by Dr. Simran Sethi consists of four skin systems: Acne, Brightening, Hydration, Signature. Each system targets specific skin concerns, and each system provides consistent and longterm results. A skincare routine, or as we call them, ‘system,’ is essential in truly targeting and treating root causes that result in uneven skin tone, rough texture, dull and dry skin, acne, scarring, and a low-functioning skin renewal cycle. Take a look at all of our Systems HERE, or take the Skin Scan to see which System works best for you! Take the Skin Scan Here.
When we say our products are medical-grade and clinically proven, it means each product and System are subject to rigorous standards and testing. Each product is backed by clinical studies, having been tested in a lab for more than six months, and further, used in a clinical and medically-supervised setting treating various skin concerns and conditions that affectand impact melnated skin, specifically. Each product's ingredients have been scientifically proven to have a positive effect, providing both aesthetic and medicinal benefits (gorgeous skin that is also thorougly healthy). All of Dr. Sethi's studies have focused on women of color, ensuring her products and Systems work for melanated skin.
Dr. Sethi has used her Systems philosphy with thousands of patients at her medical spas. The Skin Systems, depending on your skin concerns, have sucessfully and treated the root causes of the low-functioning skin renewal cycle, especially for more melanated skin tones. A fully well-functioning skin renewal cycle is able to treat acne, the root causes of acne, scarring, dehydrated, dry and dull skin, acclerated aging, and uneven skin tone and skin texture. Our customers and clients have enjoyed the benefits of purely healthy, makeup-optional skin that is radient, smooth and spot-free.
Orders
If you need to change or cancel your order, please submit your request to hello@skinbydrsethi.com with your order number as soon as possible. We strive to process orders quickly, so we ask that requests be made within one hour of placing your order on weekdays, and within two hours on weekends.
Please note that we are unable to make changes to your order once it has been fulfilled. We apologize for any inconvenience this may cause.
We apologize that something went wrong during the delivery process.
Please send an email to hello@skinbydrsethi.com with your order number and our customer service team will get back to you.
When the order has been placed, you will receive an order confirmation email. Once the package is out for delivery, you will receive an email and text with the order's tracking number. If you have any questions or need further assistance, please feel free to reach out to us at hello@skinbydrsethi.com.
We apologize that you received a damaged item.
Please send an email to hello@skinbydrsethi.com, including a photo of the damaged item, and be sure to keep the original box and all packaging materials for possible inspection by the carrier and/or return.
Please include your order number and submit this within 48 hours of receiving your product. Our customer service team will review your case and get back to you as soon as possible.
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been placed.
Shipping & Returns
We offer complimentary standard shipping on all orders over $150 in the United States.
We offer the following shipping options:
Standard - $6 flat rate with delivery in four to 8days. We ship to all 48 contiguous U.S. States. At this time, we do not ship to U.S. Territories or to international addresses. Priority Two Day - $35 priority rate with delivery.
We now sell & ship to Canada!
For more information regarding shipping please click here.
Unfortunately, once the order has been placed we are not able to modify/change the order.
We will do our best to return your item if you contact customer care at hello@skinbydrsethi.com with your order number, but we offer no guarantee that will be able to receive a full refund. We apologize for any inconvenience this may cause.
We will do our best to return your item if you contact customer care at hello@skinbydrsethi.com with your order number and pictures but we offer no guarantee that will be able to receive a full refund. We apologize for any inconvenience this may cause.
Subscriptions
To ensure you never run out of your Skin by Dr. Sethi products and stay on track for radiant skin, we encourage you to opt for our Subscribe and Save or auto-replenishment program.
By subscribing, you save 10% on individual products. Bundles and systems are already discounted by 10-15%, so you can simply subscribe to them for auto-replenishment to ensure you never run out. We’ll automatically send your favorite items based on your chosen frequency, and you’ll only be billed on the day the order is shipped.
Absolutely!
You can manage, edit, and change the frequency of your product replenishment at any time. We understand that life happens, so we've made it easy for you to update your product subscription by visiting your account.
Please note that you can only cancel your subscription after two deliveries for all individual products listed under "Subscribe and Save" with a 10% discount, excluding bundles and systems.
No, you can not redeem a discount code on a subscription at this time.
Your very next scheduled orders will be listed in the Subscription section in your account on skinbydrsethi.com