FAQ
As an internal medicine doctor, Dr. Sethi has decades of experience in defining root causes and achievable solutions for numerous patients with a plethora of skin, body and health concerns. Respectifully, Dermatologists focus solely on the skin, on the outside primarly. Dr. Sethi has cultivated her skincare line by focusing on both the internal causes and external elements that impact our skin. When it comes to esthetics, additional training is required for both dermatologist s and internal medicine doctors. Dr. Sethi has completed and continues to acquire training and certifications in clinicall and medical asethetics. Dr. Sethi is also a key opinion leader and advisors for national and international medical doctors who areseeking advanced kowedleg about treating melanated skin within their clinical and medical aethetics practices. Visit here to learn more about Dr. Sethi and her experience!
Skin by Dr. Simran Sethi consists of four skin systems: Acne, Brightening, Hydration, Signature. Each system targets specific skin concerns, and each system provides consistent and longterm results. A skincare routine, or as we call them, ‘system,’ is essential in truly targeting and treating root causes that result in uneven skin tone, rough texture, dull and dry skin, acne, scarring, and a low-functioning skin renewal cycle. Take a look at all of our Systems HERE, or take the Skin Scan to see which System works best for you! Take the Skin Scan Here.
When we say our products are medical-grade and clinically proven, it means each product and System are subject to rigorous standards and testing. Each product is backed by clinical studies, having been tested in a lab for more than six months, and further, used in a clinical and medically-supervised setting treating various skin concerns and conditions that affectand impact melnated skin, specifically. Each product's ingredients have been scientifically proven to have a positive effect, providing both aesthetic and medicinal benefits (gorgeous skin that is also thorougly healthy). All of Dr. Sethi's studies have focused on women of color, ensuring her products and Systems work for melanated skin.
Dr. Sethi has used her Systems philosphy with thousands of patients at her medical spas. The Skin Systems, depending on your skin concerns, have sucessfully and treated the root causes of the low-functioning skin renewal cycle, especially for more melanated skin tones. A fully well-functioning skin renewal cycle is able to treat acne, the root causes of acne, scarring, dehydrated, dry and dull skin, acclerated aging, and uneven skin tone and skin texture. Our customers and clients have enjoyed the benefits of purely healthy, makeup-optional skin that is radient, smooth and spot-free.
Orders
We will do our best to modify an existing order if you contact customer care here, but we offer no guarantee that your order will be canceled or modified. We apologize for any inconvenience this may cause.
Please send an email to orders@skinbydrsethi.com with your order number and which products you would like to modify or cancel.
We apologize that something went wrong during the delivery process.
Please send an email to orders@skinbydrsethi.com with your order number and our customer service team will get back to you.
When the order has been placed, you will receive an order confirmation email. Once the package is out for delivery, you will receive an email and text with the order's tracking number.
We apologize that you received a damaged item.
Please send an email to orders@skinbydrsethi.com and include a photo of your damaged item with your order number within 48 hours of receiving your product. Our customer service team will review it and get back to you.
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been placed.
Shipping & Returns
We offer complimentary standard shipping on all orders over $100 in the United States.
We offer the following shipping options: Standard - $6 flat rate with delivery in four to seven. We ship to all 48 contiguous U.S. States. At this time, we do not ship to U.S. Territories or to international addresses. Priority Two Day - $13 priority rate with delivery.
We now sell & ship to Canada!
For more information regarding shipping please click here.
Unfortunately, once the order has been placed we are not able to modify/change the order.
We will do our best to return your item if you contact customer care at orders@skinbydrsethi.com with your order number, but we offer no guarantee that will be able to receive a full refund. We apologize for any inconvenience this may cause.
We will do our best to return your item if you contact customer care at orders@skinbydrsethi.com with your order number, but we offer no guarantee that will be able to receive a full refund. We apologize for any inconvenience this may cause.
